Terms of Service

Last Updated: October 10, 2026

1. Overview

Welcome to NALVO.

This website is operated under the NALVO brand. Throughout the website, the terms “we,” “us,” and “our” refer to the operator of NALVO.

NALVO provides an online shopping experience focused on massage, recovery, and relaxation products.

By accessing our website or purchasing products through our store, you agree to these Terms of Service, subject to applicable laws and consumer rights.

Please read these Terms carefully before using our website or placing an order.

Our store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services.

2. Eligibility and General Conditions

By using our website or placing an order, you confirm that you are legally permitted to do so under the laws applicable to you.

If you are under the age of legal majority in your jurisdiction, purchases must be made with the involvement and consent of a parent or legal guardian where required by law.

You agree to provide accurate, complete, and current information when placing orders or communicating with our customer support team.

We reserve the right to take reasonable measures to prevent fraudulent transactions, unauthorized activity, and misuse of our services, subject to applicable law.

3. Products and Product Information

NALVO strives to provide accurate and clear product descriptions, images, specifications, and other information on our website.

We make reasonable efforts to keep product information up to date and to correct inaccuracies when identified.

Minor variations in product appearance or packaging may occur, provided they do not materially affect the product's advertised features or functionality.

Some lifestyle images may be digitally created or enhanced for illustrative purposes. We strive to ensure that these images accurately represent the products and their intended use.

Product availability may change without prior notice.

Nothing in this section limits customers' rights where a product does not match its description or otherwise fails to meet applicable legal requirements.

4. Product Use and Safety

Customers should carefully read and follow all instructions, warnings, and safety guidelines supplied with each product.

NALVO's massage, heating, and recovery products are intended for their described purposes and are not substitutes for professional medical advice, diagnosis, or treatment.

Individual experiences may vary. We do not guarantee specific medical, therapeutic, or athletic performance outcomes.

Customers should avoid using a product in a manner that conflicts with its instructions or safety warnings.

Nothing in these Terms excludes or limits NALVO's responsibilities under applicable product safety, consumer protection, or other mandatory laws.

5. Orders and Product Availability

All orders are subject to product availability and order acceptance.

Placing an order does not automatically guarantee that an item is available or that the order can be fulfilled.

NALVO may review orders to verify payment information, product availability, or potential errors.

If an item becomes unavailable after an order has been placed, we will notify the customer as soon as reasonably possible.

If we are unable to fulfill an order within the applicable shipping timeframe, we will provide the options required by applicable law, including the opportunity to cancel the affected order and receive a full refund.

We will not substitute a different product without the customer's consent.

Any refunds will be processed in accordance with applicable legal requirements.

6. Pricing and Payments

Product prices are displayed in U.S. dollars (USD), unless otherwise clearly indicated.

NALVO makes reasonable efforts to ensure that prices and product information are accurate.

In the event of a material pricing error, we may contact the customer to explain the error and offer the option to proceed at the corrected price or cancel the affected order, where permitted by applicable law.

Customers will not be charged an additional amount due to a pricing correction without their consent.

If an order is canceled because of a pricing error, any payment collected for the canceled order will be refunded in accordance with applicable law.

Any applicable taxes or other charges will be disclosed during checkout as required by law.

Payments are processed through the payment methods made available at checkout. Payment availability may vary.

7. Shipping and Delivery

NALVO currently ships within the United States.

Shipping destinations, estimated delivery times, tracking information, and procedures for shipping-related issues are explained in our separate Shipping Policy, available on our website.

Delivery estimates are not guaranteed arrival dates.

Nothing in these Terms limits any rights customers may have regarding shipping delays, undelivered orders, cancellations, or refunds under applicable law.

8. Returns and Refunds

Returns, refunds, damaged or defective products, and related procedures are governed by our separate Return & Refund Policy, available on our website.

That policy explains our voluntary return conditions and the process for requesting assistance.

Nothing in these Terms or our Return & Refund Policy excludes or restricts mandatory consumer rights or remedies available under applicable law.

9. Website Use

By accessing or using the NALVO website, you agree to use it in a lawful and responsible manner.

You may not use our website to engage in fraudulent or unlawful activities, interfere with its security or functionality, or attempt to gain unauthorized access to its systems.

You may not knowingly introduce malicious software or otherwise attempt to disrupt the operation of our website.

NALVO may take reasonable action to prevent misuse of the website, subject to applicable laws and consumer rights.

10. Intellectual Property

The NALVO brand name, original website content, designs, graphics, and other materials owned by NALVO are protected by applicable intellectual property laws.

Certain images, product information, software, and other materials may belong to third parties and are used under applicable permissions or licenses.

You may browse our website and use its content for personal, non-commercial purposes.

You may not reproduce, distribute, modify, or commercially exploit materials owned by NALVO without prior written permission, except as permitted by applicable law.

Nothing in these Terms transfers ownership of any intellectual property rights to website visitors or customers.

11. Third-Party Services and Links

NALVO uses third-party service providers to support the operation of our online store, including e-commerce technology, payment processing, order fulfillment, and shipping services.

Our website may also contain links to external websites or services operated independently of NALVO.

We are not responsible for the content, availability, or independent practices of external websites that we do not control.

The use of third-party providers does not remove NALVO's responsibilities to customers under applicable laws, including obligations relating to orders, payments, shipping, and consumer rights.

Personal information processed in connection with these services is addressed in our separate Privacy Policy.

12. Disclaimers and Limitation of Liability

NALVO makes reasonable efforts to provide accurate product information and maintain a reliable online shopping experience.

However, we cannot guarantee that our website will always operate without interruptions, technical errors, or temporary service disruptions.

Our massage, heating, and recovery products are intended for their described purposes. Individual experiences and results may vary, and we do not guarantee specific medical, therapeutic, or performance outcomes.

To the extent permitted by applicable law, NALVO is not responsible for losses arising solely from circumstances beyond our reasonable control, except where responsibility cannot lawfully be excluded.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or restricted, including applicable responsibilities relating to defective or unsafe products, fraud, or violations of consumer protection laws.

Nothing in this section limits any mandatory rights or remedies available to customers under applicable law.

13. Privacy

We respect the importance of protecting personal information.

Information about how personal data is collected, used, shared, and protected is provided in our separate Privacy Policy, available on our website.

Our handling of personal information is subject to applicable privacy and data protection laws.

14. Governing Law and Disputes

These Terms of Service are intended to be governed by the laws of Israel, subject to any mandatory consumer protection laws and other legal requirements that may apply.

Nothing in these Terms limits or excludes any rights or remedies that customers are entitled to under applicable law.

Any disputes arising from the use of our website or purchases made through NALVO will be addressed in accordance with applicable legal requirements.

15. Changes to These Terms

NALVO may update these Terms of Service from time to time to reflect changes in our business operations, website features, or applicable legal requirements.

The latest version will be made available on our website, together with its updated effective date.

Where required by applicable law, we will provide appropriate notice of material changes.

Changes to these Terms will not retroactively remove or reduce rights that customers have already acquired in connection with completed purchases.

Your continued use of the website after updated Terms become effective may constitute acceptance of those changes where permitted by applicable law.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable under applicable law, the remaining provisions will continue to apply to the extent legally permitted.

Any invalid or unenforceable provision will be interpreted or limited only to the extent necessary and permitted by law.

17. Business Information

NALVO is a brand operated by the business identified below.

Legal Business Name: [To be completed following business registration]

Country of Registration: Israel (planned; subject to confirmation)

Additional business identification and contact information will be provided as required by applicable law.

For customer service inquiries, please refer to the Contact Information page on our website.