Return & Refund Policy

Last Updated: October 10, 2026

At NALVO, we want you to feel confident when shopping with us. We are committed to handling return and refund requests responsibly, fairly, and transparently.

Please review the following policy before placing an order.

1. 30-Day Return Policy

NALVO offers a 30-day return period beginning on the date your order is delivered.

To qualify for a standard return due to a change of mind or personal preference, the item must:

• Be unused and in its original condition.

• Be returned with its original packaging, accessories, and included components.

• Be free from damage or alterations caused after delivery.

Return requests must be submitted within 30 days of delivery.

These conditions apply to our voluntary return policy and do not limit any rights you may have under applicable law.

2. How to Request a Return

To request a return, please contact NALVO Customer Support using the contact information provided on our website.

Include your order number, the item you wish to return, and the reason for your request. If the item arrived damaged, defective, or incorrect, please include photographs or other relevant information where reasonably possible.

Our team will review your request and provide the appropriate instructions, including the designated return address if a physical return is required.

Please do not ship any item back before receiving return instructions from NALVO.

Customers are not required to contact our suppliers directly. NALVO will coordinate the return process with the customer.

3. Return Shipping Costs

For returns due to a change of mind or personal preference, customers are generally responsible for return shipping costs, unless otherwise agreed or required by applicable law.

In certain cases, NALVO may be able to offer free or partially covered return shipping. Any such arrangement will be confirmed before the item is shipped.

Depending on the product and return arrangements, items may need to be returned to an international facility, including one located in China. International return shipping costs may be significant.

We recommend using a tracked shipping service when a physical return is required.

For damaged, defective, or incorrect items, return shipping costs and available remedies will be handled in accordance with applicable consumer protection laws.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact NALVO Customer Support as soon as reasonably possible.

We may request photographs, a description of the issue, or other relevant information to help us assess the situation.

Depending on the circumstances and applicable law, an appropriate solution may include a replacement, refund, or another available remedy.

A physical return will not always be required. If one is necessary, our team will provide the relevant instructions.

Nothing in our voluntary 30-day return conditions limits any mandatory rights relating to defective or incorrectly supplied products.

5. Lost or Undelivered Orders

If your order has not arrived within the expected delivery period, please contact NALVO Customer Support.

We will review the available tracking information and investigate the situation with the relevant shipping provider or supplier.

If an order is confirmed lost or cannot be delivered, we will provide an appropriate resolution, which may include a replacement or refund, depending on the circumstances and applicable law.

Any applicable legal rights concerning shipping delays, cancellation, or refunds remain unaffected.

6. Refund Processing

For standard returns, refunds are generally processed after the returned item has been received and its eligibility has been confirmed.

Where a refund is approved without requiring a physical return, it may be processed without waiting for an item to be shipped back.

Approved refunds will generally be issued to the original payment method, unless another arrangement is agreed upon or required by law.

The time it takes for the refunded amount to appear in your account may vary depending on your payment provider or financial institution.

Refunds will be processed within any deadlines required by applicable law.

7. Exchanges and Replacements

If you would like to exchange an item due to personal preference, please contact NALVO Customer Support.

Exchange requests are reviewed individually and are subject to product availability and the applicable return conditions.

For defective, damaged, or incorrect items, replacements and other remedies will be handled according to the circumstances and applicable consumer protection laws.

8. Items Not Eligible for Standard Returns

Under our voluntary 30-day return policy, we generally cannot accept change-of-mind returns for items that:

• Have been used.

• Have been damaged or altered after delivery.

• Are missing original accessories or components.

• Do not meet the standard return conditions described above.

These exclusions do not apply where prohibited by law and do not restrict mandatory consumer rights.

9. Applicable Consumer Rights

NALVO currently serves customers in the United States.

Consumer protection laws may vary by state and by the circumstances of a purchase.

Nothing in this policy excludes, restricts, or overrides any mandatory consumer rights or remedies available under applicable law.

Where applicable law provides greater protection than this policy, those legal requirements will take precedence.